Tag Archives: service development

15 steps to an academic library service model

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168271484In last month’s blog: 10 steps to a library value proposition, I looked at part of Alexander Osterwalder’s & Yves Pigner’s Business Model Canvas honing in on analysing library customer segments, pains and gains for a strong library … More

10 steps to a library value proposition

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96783498Libraries are embracing new opportunities to help better serve its students, teachers and researchers. The starting point is not always by thoroughly analyzing your current users and analyzing the surrounding contexts together with a multi-disciplinary team that really … More