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Tag Archives: service development

15 steps to an academic library service model

Posted on June 17, 2015 by Vanessa Proudman

168271484In last month’s blog: 10 steps to a library value proposition, I looked at part of Alexander Osterwalder’s & Yves Pigner’s Business Model Canvas honing in on analysing library customer segments, pains and gains for a strong library … More


Posted in blog, Home, news, Uncategorized | Tagged BMC, business model, business model canvas, collaboration, innovation, library service, service development

10 steps to a library value proposition

Posted on May 13, 2015 by Vanessa Proudman

96783498Libraries are embracing new opportunities to help better serve its students, teachers and researchers. The starting point is not always by thoroughly analyzing your current users and analyzing the surrounding contexts together with a multi-disciplinary team that really … More


Posted in blog, Home, Uncategorized | Tagged business model, PhD, service development, user focus, user-centred, users, value

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