Looking at 25 university libraries in Europe and the US, here are 5 very different links to services that could inspire and support us in developing our libraries – some very ambitious ones, and some low-hanging fruit.
The Harvard Catalyst | The Harvard Clinical and Translational Science Center. Not run by the library, but an institution-wide service. Interesting for potential service provision and engagement with faculty as well as positioning the library amongst other service providers of the uni. http://catalyst.harvard.edu/
Warwick University Library’s Research Exchange programme supporting researchers not only with a space but online: peer matching, research networks development support, funding, articles on library/research topics by researchers for researchers, etc. http://www2.warwick.ac.uk/services/library/using/libspaces/researchexchange/
Cambridge University Library’s Toolbox. Bringing the library to the end user to your mobile or desktop environment: http://www.lib.cam.ac.uk/toolbox/
Newcastle University Library won the UK government Customer Service Excellence Award and the Times Higher Leadership and Management Award for its Outstanding Library Team. It has some very visible strategic plans, strategic and enabling objectives, SWOT, incl. customer care policy for all to see. http://www.ncl.ac.uk/library/about/library-strategy/
Making the costs more visible (for various customers): ETH (Swiss Federal Institute of Technology), CH Library Fees (pfd, 106 kB) – No longer active
What other things do you like? Any comments on the above?
I’d love to hear from you: email@example.com